Shipping Policy
Shipping to over 200 Countries:
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. Please contact us at hello@jaanjewellers.com before placing an order, if you think your country might be excluded.
Lost/Missing Packages
Jaan Jewellers are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Order Processing
Orders are usually shipped within 2-4 business days. Orders placed after cut off on Friday and through the weekend will begin processing on the following Monday. Once your order has been dispatched, you'll receive an email reflecting that your order has been shipped, along with tracking number.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
5-10 Business days
Canada, Europe
5-10 Business days
Australia, New Zealand
5-10 Business days
Central & South America
10-20 Business days
Asia
8-15 Business days
Africa
15-30 Business days
*Delivery time = Processing Time (2-4 days) + Transit Time.
* Exact transit times and costs calculated at checkout, based on your postal code.
Tracking Information
You will receive an email with a tracking number once your order is shipped.
My Tracking says 'No Information at the Moment'
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
More to Consider
Delivery times are stated in business days.
Please don't refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in case of refused deliveries.
In some cases, order processing might get delayed for the following reasons:
- Billing and/or shipping addresses errors.
- Order is pending a credit approval and verification.
- An order is shipped to remote country.
- Order security verification.
- Carrier backlogs
- A product is currently out of stock
We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.
If you have any other questions, please contact us at hello@jaanjewellers.com and we will do our best to help you out.